How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Proactive and results-oriented Duty Manager with 7+ years of experience in the hospitality industry, adept at managing teams of up to 50 staff members and ensuring guest satisfaction. Demonstrated success in improving operational efficiencies and reducing costs by 15% through strategic planning and resource management. Seeking to leverage strong leadership and organizational skills to contribute as a Duty Manager at [Company Name].
Technical Skills:
- Operational Management
- Budgeting and Finance
- Conflict Resolution
- Safety Regulations
Soft Skills:
- Leadership
- Communication
- Problem-solving
- Time Management
KPIs (Key Performance Indicators):
- Customer Satisfaction Rating
- Operational Efficiency
- Employee Retention Rate
OKRs (Objectives and Key Results):
- Increase guest satisfaction scores by 10% within the next 6 months
- Reduce operational costs by 5% by year-end
- Achieve a 95% employee retention rate over the next year
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Led a team of 40 staff members to enhance guest experiences, resulting in a 15% increase in customer satisfaction scores over a year.
- Implemented new scheduling system, reducing overtime expenses by 20% monthly.
- Trained and developed staff in customer service practices, improving service speed and efficiency.
Wrong Example:
- Managed a team of 40.
- Implemented a scheduling system.
- Trained employees on customer service.
