Desktop Support Technician Resume Template (2025)

Desktop Support Technician Resume Sample (2025)

Desktop Support Technicians are pivotal in ensuring the seamless operation of computer systems, providing troubleshooting services, and maintaining optimal functioning of IT hardware and software. The demand for Desktop Support Technician roles is projected to grow by 4% in the Middle East region by 2025, and the average salary ranges from $35,000 to $55,000 according to the Middle East region. A well-crafted resume is the first step toward showcasing your skills, achievements, and experience to potential employers. Now, we will guide you on how to write an impressive resume tailored for a Desktop Support Technician role.

How to Present Your Contact Information

Full name.
Professional email address (avoid unprofessional ones).
Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
Phone number with a professional voicemail.

How to Write a Great Desktop Support Technician Resume Summary

Dedicated and highly skilled Desktop Support Technician with over 5 years of experience in providing comprehensive IT support to enhance productivity and efficiency. Proficient in diagnosing and resolving technical issues, with a proven track record in reducing downtime by 30% through proactive maintenance strategies. Seeking to leverage my technical expertise and strong customer service skills to contribute to an innovative organization.

What Skills to Add to Your Desktop Support Technician Resume

Technical Skills:

Operating Systems (Windows, macOS, Linux)
Remote Desktop Software (TeamViewer, Remote Desktop)
Hardware Diagnostics and Repair
Network Configuration
Active Directory Management

Soft Skills:

Communication
Problem-solving
Time Management
Customer Service
Adaptability

What are Desktop Support Technician KPIs and OKRs, and How Do They Fit Your Resume?

KPIs (Key Performance Indicators):

Average Resolution Time
Customer Satisfaction Score
Network Uptime Percentage

OKRs (Objectives and Key Results):

Improve ticket resolution time by 20% in the next quarter
Achieve a customer satisfaction rating of 90% or higher by year-end
Ensure 99% network uptime throughout Q2

How to Describe Your Desktop Support Technician Experience

List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.

Right Example:

Reduced average ticket resolution time by 25%, significantly improving department efficiency.
Successfully configured and managed over 250 desktops, achieving a 99% customer satisfaction rate.
Implemented new software updates, decreasing system downtime by 15%.

Wrong Example:

Fixed computers.
Responsible for desktop setups.
Installed software updates monthly.