How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated and highly organized Debt Collector with over 5 years of experience in effectively managing and recovering overdue accounts. Proven track record of increasing recovery rates by 20% through strategic negotiation techniques and excellent communication skills. Seeking to leverage expertise in collections and relationship building to contribute significantly to [Company Name].
Technical Skills:
- Debt recovery tools
- Financial software like QuickBooks
- Understanding of credit regulations
- Data entry proficiency
Soft Skills:
- Communication
- Negotiation
- Empathy
- Time management
- Problem-solving
KPIs (Key Performance Indicators):
- Recovery rate percentage
- Accounts handled per month
- Reduction in average collection period
OKRs (Objectives and Key Results):
- Increase recovery rate by 15% within a year
- Successfully manage and resolve 95% of case disputes
- Reduce outstanding balance by 10% across all accounts over three quarters
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Negotiated payment plans with clients resulting in a 25% increase in recovery within six months.
- Managed a portfolio of 200 delinquent accounts, reducing aging reports by 30% over 12 months.
- Implemented new payment reminder system, decreasing default rate by 15%.
Wrong Example:
- Talked to clients about their debt.
- Handled many accounts everyday.
- Used a software for keeping track of accounts.
