How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Experienced Computer Repair Technician with over 5 years in diagnosing and resolving technical issues. Proven track record of enhancing system performance and offering proactive maintenance solutions. Career goal is to leverage expertise in computer repair and technical diagnostics to contribute to a dynamic IT team.
Technical Skills:
- Hardware Diagnostics
- Software Troubleshooting
- Network Setup and Configuration
- Customer Service in Technical Support
- Electronics Soldering
- Virus Removal and Backup Solutions
Soft Skills:
- Problem Solving
- Communication
- Time Management
- Attention to Detail
- Technical Documentation
- Customer Service
KPIs (Key Performance Indicators):
- Average Repair Time
- Customer Satisfaction Rate
- First-Time Fix Rate
OKRs (Objectives and Key Results):
- Reduce average repair time by 10% in the next quarter
- Achieve a customer satisfaction rate of 95% or higher
- Increase first-time fix rate to 90% within six months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Repaired and maintained over 500 computers, achieving a 95% customer satisfaction rating.
- Reduced average repair time by 15% by implementing an efficient component diagnostics protocol.
- Trained 10 new technicians in advanced troubleshooting techniques, increasing the team's first-time fix rate by 20%.
Wrong Example:
- Fixed computers.
- Did some technical training.
- Worked with parts and software.