Order Processor job description
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What does a Order Processor do?
The Order Processor plays a vital role in the supply chain by ensuring customer orders are processed efficiently and accurately. This role is essential for maintaining customer satisfaction and contributing to streamlined operations and timely deliveries.
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What are the Key Responsibilities of Order Processor
- Process incoming orders quickly and accurately into the system.
- Verify customer information and order details for accuracy.
- Coordinate with warehouse staff to ensure timely fulfillment of orders.
- Handle customer inquiries and resolve order-related issues.
- Monitor inventory levels and report shortages.
- Prepare and send invoices and shipment confirmations.
- Maintain and update customer database entries.
- Liaise with logistics for tracking shipments and delivery schedules.
- Collaborate with sales and customer service teams.
What are the Skills and Requirements for a Order Processor?
- Excellent organizational and time management skills.
- Keen attention to detail and accuracy.
- Proficient in data entry and ERP systems.
- Strong customer service orientation.
- Ability to work under pressure and meet deadlines.
- Effective communication skills.
What are the KPIs to track for Order Processor?
The performance of the Order Processor is evaluated through order accuracy rates, the speed of processing, customer satisfaction scores, and inventory management metrics.
Order Accuracy
Ensure high accuracy in order entries and processing.
Processing Time
Reduce the average time taken to process each order.
Customer Satisfaction
Maintain high satisfaction scores related to order fulfillment.
Reports to
Supply Chain Manager
Collaborates with
Warehouse Staff, Customer Service Representatives
Leads
N/A
Are any specific tools or software required for the Order Processor role?
- ERP Systems
- Microsoft Excel
- Customer Relationship Management (CRM) Software
What is the qualification of Order Processor?
High school diploma or equivalent; experience in order processing or supply chain operations preferred.
