Host or Hostess job description
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What does a Host or Hostess do?
The Host or Hostess is the first point of contact for guests, responsible for creating a welcoming atmosphere and managing reservations. This role is crucial in ensuring a smooth dining experience by coordinating seating arrangements and assisting with guest inquiries.
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What are the Key Responsibilities of Host or Hostess
- Greet guests warmly upon arrival and guide them to their tables.
- Manage reservations using the restaurant's booking system.
- Coordinate seating arrangements to optimize table turnover.
- Assist with guest inquiries and provide information about menu offerings.
- Maintain cleanliness and organization of the entrance area.
- Communicate effectively with servers and kitchen staff regarding guest needs.
What are the Skills and Requirements for a Host or Hostess?
- Excellent communication and interpersonal skills.
- Strong organizational abilities to manage reservations efficiently.
- Ability to remain calm under pressure during busy periods.
- Customer service-oriented mindset.
What are the KPIs to track for Host or Hostess?
The performance of the Host or Hostess is evaluated based on customer satisfaction scores, efficiency in managing wait times, accuracy in reservation handling, and overall contribution to a positive dining experience for guests.
Customer Satisfaction
High ratings from customer feedback surveys.
Wait Time Management
Minimizing wait times during peak hours.
Reservation Accuracy
Ensuring all bookings are correctly managed without errors.
Reports to
Restaurant Manager
Collaborates with
Servers, Kitchen Staff
Leads
Are any specific tools or software required for the Host or Hostess role?
- OpenTable
- Resy
What is the qualification of Host or Hostess?
High school diploma or equivalent; previous experience in hospitality preferred but not required.
