Crew Member job description
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What does a Crew Member do?
The Crew Member is essential in delivering excellent customer service and maintaining operational efficiency within the establishment. This role contributes to the company's success by ensuring a positive customer experience and supporting team operations.
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What are the Key Responsibilities of Crew Member
- Provide exceptional customer service to all patrons.
- Assist in food preparation and presentation as per company standards.
- Maintain cleanliness and organization of work areas.
- Operate cash registers and handle transactions accurately.
- Follow health, safety, and sanitation guidelines for all tasks.
- Collaborate with team members to ensure smooth operations.
What are the Skills and Requirements for a Crew Member?
- Strong communication skills for effective interaction with customers and team members.
- Ability to work efficiently in a fast-paced environment.
- Basic math skills for handling transactions accurately.
- Teamwork-oriented mindset.
What are the KPIs to track for Crew Member?
The Crew Member's performance is evaluated based on customer satisfaction scores, adherence to operational procedures, speed of service delivery, and teamwork effectiveness during shifts.
Customer Satisfaction
Achieve high ratings on customer feedback surveys.
Operational Efficiency
Adherence to standard operating procedures without errors.
Service Speed
Maintain quick service times during peak hours.
Reports to
Shift Supervisor or Manager
Collaborates with
Fellow Crew Members, Kitchen Staff
Leads
Are any specific tools or software required for the Crew Member role?
- Point of Sale (POS) systems
What is the qualification of Crew Member?
High school diploma or equivalent; previous experience in a similar role preferred but not required.
