كيفية تقديم معلومات الاتصال الخاصة بك
- الاسم الكامل.
- عنوان بريد إلكتروني احترافي (تجنب العناوين غير المهنية).
- اربط بمحفظتك أو LinkedIn أو ملفات التعريف ذات الصلة عبر الإنترنت (إن وجدت).
- رقم هاتف مع بريد صوتي احترافي.
Dynamic Hospitality Manager with over 10 years of experience in customer service and operational leadership in luxury hotels. Proven success in increasing guest satisfaction scores by 20% and reducing operational costs by 15%. Passionate about developing cohesive teams and creating unforgettable guest experiences to support organizational goals.
Technical Skills:
- Hotel Management Software
- Revenue Management
- Event Planning
- Catering Services
- Quality Assurance
Soft Skills:
- Communication
- Customer Service
- Time Management
- Problem-Solving
- Leadership
KPIs (Key Performance Indicators):
- Guest Satisfaction Score
- Average Revenue per Customer
- Employee Retention Rate
OKRs (Objectives and Key Results):
- Increase guest satisfaction rating by 10% within the next year
- Optimize the operations to reduce costs by 5% in Q3
- Launch a new loyalty program to engage 25% more repeat customers this year
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Implemented a new guest service protocol that improved satisfaction scores by 15%.
- Developed a training program that reduced employee turnover by 20%.
- Oversaw the renovation project that came in 10% under budget and ahead of schedule.
Wrong Example:
- Worked at the front desk.
- Handled complaints.
- Managed a big project.
