كيفية تقديم معلومات الاتصال الخاصة بك
- الاسم الكامل.
- عنوان بريد إلكتروني احترافي (تجنب العناوين غير المهنية).
- اربط بمحفظتك أو LinkedIn أو ملفات التعريف ذات الصلة عبر الإنترنت (إن وجدت).
- رقم هاتف مع بريد صوتي احترافي.
Dedicated Ground Staff professional with over 5 years of experience in airport operations, customer service, and logistics management. Proven track record of enhancing passenger experience through efficient baggage handling and support services. Seeking to leverage expertise in a dynamic airport environment to contribute to operational success and exceptional customer service.
Technical Skills:
- Baggage Handling Systems
- Customer Relationship Management (CRM) Software
- Flight Scheduling Software
Soft Skills:
- Communication
- Problem-solving
- Time Management
KPIs (Key Performance Indicators):
- Customer Satisfaction Scores
- Average Service Time per Passenger
- Number of Complaints Handled
OKRs (Objectives and Key Results):
- Increase Customer Satisfaction by 15% by end of Q4
- Reduce Average Service Time by 10% in 6 months
- Achieve a 20% reduction in passenger complaints over the next year
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed passenger check-in processes for up to 1,500 passengers daily, improving service efficiency by 12%.
- Implemented a new baggage handling process that reduced incidents of lost baggage by 35%.
- Trained a team of 10 new staff members, improving overall team performance by 20%.
Wrong Example:
- Responsible for passenger check-in processes.
- Handled baggage processes.
- Trained staff members.
