How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dynamic and results-oriented Telesales Agent with over 5 years of experience in leveraging strong communication and negotiation skills to drive sales growth. Proven track record of surpassing sales targets by 20% and boosting customer retention rates by 15% through excellent customer service. Seeking to contribute to ABC Corp as a Senior Telesales Agent, aiming to utilize expertise in CRM systems and customer engagement strategies.
Technical Skills:
- Customer Relationship Management (CRM) software
- Salesforce
- Microsoft Office Suite
- Telemarketing techniques
- Data analysis tools
Soft Skills:
- Communication
- Persuasion
- Problem-solving
- Time management
- Customer service orientation
KPIs (Key Performance Indicators):
- Number of sales calls made per day
- Conversion rate from leads to sales
- Customer satisfaction score
OKRs (Objectives and Key Results):
- Achieve a sales target increase of 10% within the next quarter
- Improve lead conversion rates by 15% by implementing a new communication strategy
- Enhance customer satisfaction scores by 20% through personalized follow-ups
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Achieved a 25% increase in sales by employing advanced telesales techniques over two quarters.
- Successfully managed over 150 outbound calls daily, consistently exceeding contact goals by 10%.
- Implemented a customer feedback system that improved the Net Promoter Score by 15%.
Wrong Example:
- Made phone calls to customers every day.
- Worked with a team to sell products.
- Improved communication with customers.
