How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Experienced Night Auditor with over five years in leading hotel chains, adept at balancing nightly ledgers, overseeing end-of-day processes, and providing high-quality customer support to guests. Proven record of enhancing operational efficiency by 12% through effective process development and maintaining a customer satisfaction score of above 90%. Seeking to leverage expertise at Hotel Grand to improve financial accuracy and guest services.
Technical Skills:
- Financial Reporting
- Hotel Management Software (e.g., Opera, Fidelio)
- Point of Sale (POS) Systems
- Data Entry
Soft Skills:
- Attention to Detail
- Problem-Solving
- Time Management
- Customer Service
KPIs (Key Performance Indicators):
- Accuracy of nightly audit reports
- Customer satisfaction rating
- Time taken to complete end-of-day processes
OKRs (Objectives and Key Results):
- Reduce errors in financial reports by 20% over the next two quarters
- Achieve a customer satisfaction score of 95% by year-end
- Implement a new auditing software to increase efficiency by 15% within six months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Balanced and audited the hotel’s daily financial records and transactions, ensuring a 98% accuracy rate over six months.
- Provided exceptional front desk services overnight, maintaining a guest satisfaction score of 95%.
- Streamlined the night audit process by 20% through software optimization, reducing processing time by approximately 1 hour per shift.
Wrong Example:
- Checked in guests and answered phone calls at night.
- Handled cash and balanced accounts with no specific results or improvements noted.
- Made coffee for the morning staff.
