How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated Service Technician with over 5 years of experience in troubleshooting and repairing complex machinery. Proven ability to deliver high-quality maintenance services and minimize equipment downtime. Committed to enhancing operational efficiency and customer satisfaction while expanding my technical skill set.
Technical Skills:
- Equipment Diagnostics
- Preventative Maintenance
- Troubleshooting
- Technical Certification (e.g., HVAC, Electronics)
Soft Skills:
- Problem-solving
- Attention to Detail
- Customer Service
- Time Management
KPIs (Key Performance Indicators):
- Average Equipment Downtime Reduction
- Customer Satisfaction Score
- Completed Maintenance Calls per Day
OKRs (Objectives and Key Results):
- Improve customer satisfaction by 20% through faster response times
- Reduce equipment downtime by 15% year-over-year
- Achieve a personal 95% maintenance issue resolution rate within the first service call
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Performed diagnostics and repairs on over 500 HVAC units, achieving a 95% first-time fix rate.
- Led a team to complete a preventative maintenance project two weeks ahead of schedule, reducing expected costs by 10%.
- Implemented a new inventory management system that decreased downtime by 20% through better parts availability.
Wrong Example:
- Fixed lots of HVAC units.
- Always worked hard to complete projects on time.
- Used a new inventory system to organize parts.
