How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated Service Delivery Manager with over 8 years of experience in overseeing service operations and improving client satisfaction. Proven track record in implementing innovative processes that led to a 30% increase in service efficiency and customer retention. Seeking to leverage expertise in service management and client relations to drive service excellence at XYZ Corporation.
Technical Skills:
- ITIL Certification
- ServiceNow
- Project Management Professional (PMP)
Soft Skills:
- Leadership
- Problem-solving
- Customer relationship management
KPIs (Key Performance Indicators):
- Service Level Agreement (SLA) Compliance Rate
- Customer Satisfaction Score (CSAT)
- First Response Resolution Rate
OKRs (Objectives and Key Results):
- Increase customer satisfaction by 20% in the next quarter
- Reduce service delivery times by 15% in the next six months
- Improve team productivity by 10% through new process implementations
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed a team of 15 to deliver IT services, resulting in a 95% SLA compliance rate.
- Led a project to streamline operations, decreasing service delivery time by 20%.
- Implemented a customer feedback system, improving CSAT scores from 75% to 88%.
Wrong Example:
- Handled few team members to deliver services.
- Worked on some project to improve delivery.
- Talked to customers to get feedback.
