Service Delivery Manager Resume Template (2025)

Service Delivery Manager Resume Sample (2025)

Service Delivery Managers are essential for ensuring that services meet the expected quality and are delivered efficiently to customers. They play a pivotal role in managing client relationships, driving service improvements, and managing the performance of service delivery teams. The demand for Service Delivery Manager roles is projected to grow by 10% in the Middle East region, and the average salary ranges from $50,000 to $90,000 per year by 2025. Now, we will guide you on how to write a great resume for a Service Delivery Manager.

How to Present Your Contact Information

Full name.
Professional email address (avoid unprofessional ones).
Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
Phone number with a professional voicemail.

How to Write a Great Service Delivery Manager Resume Summary

Dedicated Service Delivery Manager with over 8 years of experience in overseeing service operations and improving client satisfaction. Proven track record in implementing innovative processes that led to a 30% increase in service efficiency and customer retention. Seeking to leverage expertise in service management and client relations to drive service excellence at XYZ Corporation.

What Skills to Add to Your Service Delivery Manager Resume

Technical Skills:

ITIL Certification
ServiceNow
Project Management Professional (PMP)

Soft Skills:

Leadership
Problem-solving
Customer relationship management

What are Service Delivery Manager KPIs and OKRs, and How Do They Fit Your Resume?

KPIs (Key Performance Indicators):

Service Level Agreement (SLA) Compliance Rate
Customer Satisfaction Score (CSAT)
First Response Resolution Rate

OKRs (Objectives and Key Results):

Increase customer satisfaction by 20% in the next quarter
Reduce service delivery times by 15% in the next six months
Improve team productivity by 10% through new process implementations

How to Describe Your Service Delivery Manager Experience

List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.

Right Example:

Managed a team of 15 to deliver IT services, resulting in a 95% SLA compliance rate.
Led a project to streamline operations, decreasing service delivery time by 20%.
Implemented a customer feedback system, improving CSAT scores from 75% to 88%.

Wrong Example:

Handled few team members to deliver services.
Worked on some project to improve delivery.
Talked to customers to get feedback.