How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated and organized Reservations Agent with over 5 years of experience in the hospitality industry. Proven track record in managing high-volume reservations with a 98% accuracy rate, enhancing customer satisfaction by implementing an efficient booking system, and increasing sales by 20% through cross-selling and upselling strategies. Eager to leverage skills in customer service and technical expertise to contribute to [Company Name]'s team.
Technical Skills:
- Proficient in reservation systems like Opera and Sabre
- Knowledge in travel and hospitality industry standards
- Ability to manage booking databases accurately
Soft Skills:
- Excellent communication skills
- Problem-solving abilities
- Strong attention to detail and organizational skills
KPIs (Key Performance Indicators):
- Reservation accuracy rate
- Time taken per reservation
- Customer satisfaction score
OKRs (Objectives and Key Results):
- Increase booking accuracy by 10% in the next quarter
- Reduce average handling time per call by 15%
- Achieve a 95% customer satisfaction rating within 6 months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed over 100 daily reservations, maintaining a 98% accuracy rate and reducing wait times by 30% through streamlined processes.
- Collaborated with the sales team to boost total revenue by 15% through effective cross-selling and upselling techniques.
- Implemented a customer feedback system that increased satisfaction scores from 85% to 95% within a year.
Wrong Example:
- Handled reservations at a hotel.
- Worked with other departments to make more reservations.
- Dealt with customer complaints.
