How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Detail-oriented Hospital Receptionist with over 5 years of experience handling administrative duties in busy healthcare environments. Proven track record of efficiently managing patient check-ins, scheduling, and inquiries while ensuring exceptional customer service. Adept at using hospital management software and keen on pursuing opportunities to further enhance patient care services.
Technical Skills:
- Patient Management Software
- Medical Billing Systems
- Appointment Scheduling Software
- Electronic Health Records (EHR)
- Microsoft Office Suite
Soft Skills:
- Excellent Communication
- Empathy
- Attention to Detail
- Problem-solving
- Conflict Resolution
KPIs (Key Performance Indicators):
- Patient Satisfaction Rate
- Average Patient Waiting Time
- Accuracy in Appointment Scheduling
OKRs (Objectives and Key Results):
- Achieve a 95% patient satisfaction rate within the first year
- Reduce patient waiting time by 20% by the end of Q4
- Increase the number of successfully booked appointments by 15% each quarter
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed front desk operations for a hospital with a daily footfall of over 300 patients, reducing check-in time by 15% through process optimization.
- Coordinated with healthcare personnel to ensure timely updates and accurate patient records, increasing record accuracy by 20%.
- Implemented a new appointment scheduling system that improved patient flow and reduced appointment no-shows by 10%.
Wrong Example:
- Worked at the front desk of a hospital.
- Helped patients with their appointments.
- Used computer systems occasionally.
