How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated and detail-oriented Reservation Agent with over five years of experience in the hospitality industry. Proven track record of handling high-volume reservations and exceeding customer satisfaction benchmarks by 30%. Expert in using booking software such as Sabre and Amadeus. Seeking to leverage excellent communication skills and a deep understanding of travel trends to enhance customer experience at XYZ Travel Agency.
Technical Skills:
- Amadeus
- Sabre
- Opera PMS
- Microsoft Office Suite
- CRM systems
Soft Skills:
- Communication
- Problem-solving
- Time management
- Customer service
- Attention to detail
KPIs (Key Performance Indicators):
- Booking accuracy rate
- Customer satisfaction score
- Reservation handling time
OKRs (Objectives and Key Results):
- Enhance the booking process to reduce errors by 15% within six months
- Increase customer satisfaction scores by 20% over the year
- Streamline the reservation handling time to less than 5 minutes per booking
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed over 200 reservations weekly, achieving a 98% booking accuracy rate.
- Implemented a new CRM system that reduced reservation handling time by 10%.
- Consistently received customer feedback scores that exceeded the company's 90% satisfaction target.
Wrong Example:
- Made some reservations for clients.
- Used a computer program to enter data.
- Got some good reviews from customers.
