How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Highly organized and personable Receptionist with over 5 years of experience managing office communication and administrative tasks efficiently. Proven record of developing positive relationships with clients and colleagues, as well as managing high volumes of calls in dynamic work environments. Seeking to leverage excellent communication skills and customer service expertise at [Target Company].
Technical Skills:
- Proficient in Microsoft Office Suite
- Knowledge of office management software (e.g., MS Office, SAP)
- Experience with telephone switchboards
- Basic data entry skills
Soft Skills:
- Strong communication
- Time management
- Multitasking
- Customer service orientation
- Problem-solving
KPIs (Key Performance Indicators):
- Number of calls handled per day
- Customer satisfaction score
- Appointment scheduling accuracy
OKRs (Objectives and Key Results):
- Increase customer satisfaction by 15% by implementing a new feedback system
- Reduce appointment scheduling errors by 10% through improved training
- Enhance office operational efficiency by implementing a digital filing system
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Efficiently managed an average of 150+ calls daily, ensuring effective communication between clients and staff.
- Elevated customer satisfaction scores by 20% within one year through improved client interaction techniques.
- Implemented a new digital filing system, reducing document retrieval time by 30%.
Wrong Example:
- Answered calls, sometimes.
- Clients were happy with my work.
- Helped organize files.
