How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dynamic Hospitality Manager with over 10 years of experience in customer service and operational leadership in luxury hotels. Proven success in increasing guest satisfaction scores by 20% and reducing operational costs by 15%. Passionate about developing cohesive teams and creating unforgettable guest experiences to support organizational goals.
Technical Skills:
- Hotel Management Software
- Revenue Management
- Event Planning
- Catering Services
- Quality Assurance
Soft Skills:
- Communication
- Customer Service
- Time Management
- Problem-Solving
- Leadership
KPIs (Key Performance Indicators):
- Guest Satisfaction Score
- Average Revenue per Customer
- Employee Retention Rate
OKRs (Objectives and Key Results):
- Increase guest satisfaction rating by 10% within the next year
- Optimize the operations to reduce costs by 5% in Q3
- Launch a new loyalty program to engage 25% more repeat customers this year
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Implemented a new guest service protocol that improved satisfaction scores by 15%.
- Developed a training program that reduced employee turnover by 20%.
- Oversaw the renovation project that came in 10% under budget and ahead of schedule.
Wrong Example:
- Worked at the front desk.
- Handled complaints.
- Managed a big project.
