How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated Information Technology Technician with over 5 years of experience in maintaining and improving IT infrastructure. Proven track record of installing and configuring operating systems to support organizational goals and ensure network security. Seeking to leverage expertise in troubleshooting and customer service to contribute to XYZ Corporation's success.
Technical Skills:
- Operating systems management
- Network configuration
- Hardware troubleshooting
- Software installation
- Database management
Soft Skills:
- Communication
- Problem-solving
- Time management
- Adaptability
- Customer service
KPIs (Key Performance Indicators):
- System uptime percentage
- Average response time to issues
- Number of tickets resolved per month
OKRs (Objectives and Key Results):
- Enhance network stability by reducing downtime by 20% within the next quarter
- Improve end-user satisfaction by resolving 90% of tickets within one hour
- Upgrade hardware devices to achieve a 30% increase in processing speed by year-end.
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Resolved 95% of technical issues related to hardware and software within a standard service level agreement time frame of 24 hours.
- Improved network reliability by implementing a new security protocol, reducing unauthorized access attempts by 30%.
- Trained and mentored 5 junior technicians, improving department efficiency by 15%.
Wrong Example:
- Responsible for fixing computer issues.
- Worked on the network.
- Helped with software installations.
