How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Proactive and resourceful IT Technician with over 5 years of experience in troubleshooting hardware and software issues, maintaining IT infrastructure, and providing efficient technical support. Proven ability to reduce system downtime by 30% and improve user satisfaction through prompt and effective problem resolution. Seeking to leverage strong analytical and communication skills to support [Company Name] in delivering robust IT solutions.
Technical Skills:
- Hardware Troubleshooting
- Software Installation and Configuration
- Network Management
- Operating System Expertise (Windows, Linux)
- Technical Support
Soft Skills:
- Problem-Solving
- Communication
- Time Management
- Attention to Detail
- Team Collaboration
KPIs (Key Performance Indicators):
- System Uptime
- Trouble Ticket Resolution Time
- User Satisfaction Rate
OKRs (Objectives and Key Results):
- Implement a new system recovery protocol to reduce downtime by 25%
- Develop and deliver a training module for end-users to increase technical competency by 40%
- Lead a project to upgrade network infrastructure, reducing latency by 20%
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Achieved a 95% satisfaction rate by resolving technical support tickets within an average of 30 minutes
- Led a project to upgrade 500+ PCs across departments, resulting in a 15% increase in processing efficiency
- Developed an automated monitoring system that reduced network downtime by 30%
Wrong Example:
- Worked with computers and fixed problems
- Helped users with technical issues
- Managed network
