How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated IT Support Specialist with over 5 years of experience in managing technical issues and providing top-notch service to ensure seamless IT operations. Proven track record in reducing downtime and improving system efficiency through proactive problem-solving and system upgrades. Looking to leverage expertise in a challenging IT Support role that values continuous improvement and user satisfaction.
Technical Skills:
- Windows and MacOS troubleshooting
- Network configuration
- Active Directory
- Office 365 administration
- Ticketing systems (e.g., Zendesk, JIRA)
Soft Skills:
- Communication
- Problem-solving
- Time management
- Customer service
- Attention to detail
KPIs (Key Performance Indicators):
- First contact resolution rate
- Average response time
- User satisfaction score
OKRs (Objectives and Key Results):
- Enhance system uptime by 5% over the next quarter
- Achieve a 90% or higher user satisfaction score by mid-year
- Reduce average ticket resolution time by 10% by year-end
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Resolved an average of 75 technical tickets weekly, achieving a first contact resolution rate of 60%.
- Implemented a new asset management system, reducing equipment loss by 15%.
- Provided IT support to over 200 end-users, maintaining a 95% satisfaction rate.
Wrong Example:
- Responsible for technical support in the company.
- Handled IT issues.
- Was in charge of resolving tickets.
