How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Experienced IT Operations Manager with over 10 years of expertise in managing and optimizing IT infrastructure and operations to support business growth. Proven track record of reducing downtime by 30% and improving system performance by 25%. Seeking to leverage strategic planning and technical proficiency to drive technology improvements at ABC Corp.
Technical Skills:
- Network administration
- ITIL Certification
- Cloud services management
- System upgrade and maintenance
Soft Skills:
- Leadership
- Strategic planning
- Problem-solving
- Time management
KPIs (Key Performance Indicators):
- System uptime percentage
- Network latency reduction
- User satisfaction scores
OKRs (Objectives and Key Results):
- Implement new ITIL practices to improve operational efficiency by 20%
- Reduce incident response time by half within one year
- Increase end-user satisfaction by introducing IT self-service tools
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Spearheaded a team of 20 IT professionals to reduce network downtime by 40% through updated maintenance protocols.
- Implemented a cloud migration strategy, resulting in a 25% reduction in operational costs.
- Led system upgrades that improved overall system performance by 30% and enhanced security measures.
Wrong Example:
- Responsible for reducing network downtime.
- Did cloud migration stuff to save money.
- Updated systems to perform better.
