How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Passionate Hotel Receptionist with over 3 years of experience in the hospitality industry. Adept at managing front desk operations, handling customer inquiries, and ensuring exceptional guest service. Demonstrated success in increasing guest satisfaction scores by 15% and reducing check-in times by 20%. Seeking to leverage strong organizational and interpersonal skills to contribute to the efficiency of XYZ Hotel.
Technical Skills:
- Proficient in MS Office and hotel management software like OPERA
- Certified in First Aid and CPR
- Multilingual abilities (e.g., English, Arabic, French)
Soft Skills:
- Excellent communication and interpersonal abilities
- Strong problem-solving skills
- Time management and multitasking aptitude
KPIs (Key Performance Indicators):
- Guest satisfaction score
- Number of check-ins processed
- Response time to guest inquiries
OKRs (Objectives and Key Results):
- Improve guest satisfaction from 85% to 90% within the next year
- Decrease average check-in time by 10% in the next quarter
- Increase number of positive online reviews by 15% by year-end
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed over 150 room reservations per week, achieving a 95% accuracy rate in guest bookings.
- Trained and mentored 5 new receptionists, improving team performance and decreasing check-in time by 15%.
- Resolved customer complaints efficiently, leading to a 20% increase in guest satisfaction scores.
Wrong Example:
- Answered phone calls and emails.
- Checked in guests when they arrived.
- Helped new receptionists understand processes.
