How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Accomplished Hotel Manager with over 8 years of experience in managing high-volume luxury hotels to maximize operational efficiency and guest satisfaction. Proven track record in improving occupancy rates by 15% in two years and reducing monthly operational costs by 12%. Seeking to leverage expertise in team leadership and strategic planning to contribute to a forward-thinking hotel chain.
Technical Skills:
- Property Management Systems (PMS)
- Revenue Management
- Quality Assurance
- Budget Management
Soft Skills:
- Leadership
- Communication
- Problem-solving
- Customer Service
KPIs (Key Performance Indicators):
- Occupancy Rate
- Guest Satisfaction Score
- Budget Adherence
OKRs (Objectives and Key Results):
- Increase average occupancy rate by 10% annually
- Enhance guest satisfaction ratings by implementing a new feedback system
- Reduce operational costs by 15% through process optimization
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Increased annual revenue by 20% by implementing effective upsell strategies and optimizing pricing models.
- Achieved guest satisfaction scores above 90% consistently by driving standards in service excellence and staff training.
- Successfully reduced overhead costs by 15% through strategic vendor negotiations and budget adjustment.
Wrong Example:
- Managed a hotel with a lot of guests.
- Had high guest scores some months.
- Cut down costs here and there without a clear strategy.
