How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Strategic and results-driven Commercial Account Manager with over 7 years of experience in managing high-value client portfolios, increasing revenue by 20% year-on-year through effective account strategies and solutions. Proven track record in cultivating long-term business relationships and delivering exceptional customer satisfaction. Passionate about identifying growth opportunities and aligning client needs with innovative solutions to achieve mutual business goals.
Technical Skills:
- Customer Relationship Management (CRM) software
- Salesforce
- MS Excel
- Data Analysis
Soft Skills:
- Negotiation
- Communication
- Problem-solving
- Time management
KPIs (Key Performance Indicators):
- Customer Retention Rate
- Sales Revenue
- Account Growth Rate
OKRs (Objectives and Key Results):
- Increase client portfolio by 15% in 12 months
- Enhance customer satisfaction score to above 90%
- Develop and implement account plans leading to a 10% increase in sales
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed a portfolio of 50+ commercial accounts, achieving a 95% client retention rate over 3 years.
- Increased annual account revenue by 25% through identifying new sales opportunities and strategic upselling.
- Developed and executed customized account plans, leading to a 30% growth in account activity.
Wrong Example:
- Handled client accounts.
- Increased sales.
- Responsible for account plans.
