How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Experienced Head Waiter with over 10 years in upscale dining environments. Proven ability to lead a team in providing exceptional customer service while increasing repeat patronage by 30%. Seeking to leverage leadership and organizational skills at Fine Dine Restaurant to enhance guest satisfaction and streamline operations.
Technical Skills:
- Table service techniques
- POS systems and billing
- Wine and menu pairing
- Health and hygiene regulations
Soft Skills:
- Leadership
- Communication
- Problem-solving
- Customer service
KPIs (Key Performance Indicators):
- Customer satisfaction ratings
- Table turnover time
- Sales per staff member
OKRs (Objectives and Key Results):
- Increase customer satisfaction score by 10% in the next quarter
- Reduce table turnover time by 15 minutes per seating
- Improve monthly sales by training staff on upselling techniques
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Led a team of 8 wait staff, resulting in a 20% increase in customer satisfaction scores within six months.
- Implemented a new table management system that reduced wait times by 40% during peak hours.
- Trained six new employees in service procedures, enhancing team efficiency and maintaining consistency.
Wrong Example:
- Worked as a head waiter for a long time.
- Looked after wait staff during my shift.
- Sometimes trained new waiters when needed.