How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Experienced Front Desk Receptionist with over 5 years in customer service and administrative roles. Proven track record of efficiently managing front office operations and ensuring a seamless experience for clients. Skilled in multitasking, communication, and problem-solving with a focus on achieving organizational goals. Seeking to leverage expertise in a dynamic office environment to enhance customer satisfaction and operational efficiency.
Technical Skills:
- Telephone systems
- Microsoft Office Suite
- Customer Relationship Management (CRM) software
Soft Skills:
- Communication
- Multitasking
- Time management
KPIs (Key Performance Indicators):
- Customer satisfaction score
- Average response time
- Number of client inquiries handled daily
OKRs (Objectives and Key Results):
- Improve overall customer satisfaction score by 15% within six months
- Reduce average check-in time by 20% within a quarter
- Increase positive client feedback by 25% annually
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed front desk operations for a high-traffic office, handling over 100 client inquiries daily, resulting in a 95% customer satisfaction score.
- Implemented a new scheduling system that improved appointment management by 30%, enhancing office efficiency.
- Trained and supervised junior receptionists, reducing onboarding time by 50% and increasing team productivity.
Wrong Example:
- Answered phones and greeted visitors.
- Managed the desk.
- Handled some inquiries.
