How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Energetic Customer Service Specialist with over 5 years of experience in enhancing customer experience and loyalty. Recognized for driving customer engagement through effective communication and problem-solving skills. Seeking to leverage expertise in team leadership and CRM systems to elevate customer satisfaction at XYZ Corp.
Technical Skills:
- CRM software
- Data entry
- Product knowledge
Soft Skills:
- Communication
- Problem-solving
- Time management
KPIs (Key Performance Indicators):
- Customer satisfaction score
- First call resolution rate
- Average handle time
OKRs (Objectives and Key Results):
- Improve customer satisfaction score by 15% within 6 months by implementing a new feedback system
- Increase first call resolution rate by 10% by providing advanced training sessions
- Reduce average handle time by 5% by optimizing workflow processes and scripts
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Resolved over 95% of customer queries on first contact, improving customer satisfaction by 20%.
- Trained and led a team of 5 customer service representatives, increasing team efficiency by 15%.
- Implemented a new CRM system that reduced data entry errors by 30%.
Wrong Example:
- Answered phone calls from customers.
- Worked with a team in the customer service department.
- Used CRM software.
