How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dynamic and customer-focused Coffee Shop Manager with over 8 years of experience in driving team performance and enhancing coffee shop profitability. Proven track record of achieving a 20% increase in sales through innovative marketing strategies and exceptional leadership skills. Seeking to leverage expertise in team management and customer service to contribute to a top-tier coffee chain.
Technical Skills:
- Inventory Management
- Point of Sale (POS) Systems
- Scheduling Software
- Health and Safety Compliance
Soft Skills:
- Leadership
- Customer Service
- Time Management
- Problem Solving
KPIs (Key Performance Indicators):
- Monthly Revenue Increase
- Customer Satisfaction Scores
- Employee Turnover Rate
OKRs (Objectives and Key Results):
- Improve customer satisfaction scores by 15% over the next quarter by enhancing service quality.
- Increase monthly sales revenue by 10% through strategic promotions and partnerships.
- Reduce staff turnover by implementing improved training and development programs.
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Increased monthly sales by 15% by implementing a new rewards program and enhancing customer service protocols.
- Successfully reduced employee turnover by 25% through improved training programs and team-building activities.
- Integrated a new POS system that reduced transaction times by 30%, enhancing customer satisfaction.
Wrong Example:
- Managed a team of baristas and ensured smooth operations.
- Dealt with customer complaints and handled staffing issues.
- Implemented a system to manage inventory more effectively.
