How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Experienced Branch Manager with over 7 years in consumer banking, leading teams to achieve 20% year-over-year growth in new accounts. Exceptional leadership skills with a focus on operational efficiency, regulatory compliance, and superior customer service. Seeking to leverage expertise to drive growth and improve client satisfaction at XYZ Bank.
Technical Skills:
- Microsoft Office Suite
- CRM software (e.g., Salesforce)
- Financial Analysis
- Regulatory Compliance
Soft Skills:
- Leadership
- Communication
- Problem-solving
- Time management
KPIs (Key Performance Indicators):
- Increase in branch deposits
- Customer satisfaction scores
- Reduction in operational costs
OKRs (Objectives and Key Results):
- Improve customer service response time by 20%
- Achieve a 15% increase in small business loans
- Reduce teller transaction errors by 10%
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Led a team of 15 staff members to successfully achieve a 20% increase in branch revenue over 12 months.
- Implemented a customer feedback system that improved customer satisfaction scores by 30% within a year.
- Redesigned workflow processes reducing operational bottlenecks, resulting in a 25% increase in efficiency.
Wrong Example:
- Managed branch.
- Handled tasks and responsibilities given by higher management.
- Worked at the bank for several years.
