How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated and customer-focused Barista with over 3 years of experience in high-volume cafes. Proven track record of increasing customer satisfaction by 15% and reducing service time by 10% through efficient workflow management. Passionate about crafting high-quality, specialty coffee drinks and enhancing guest experiences. Seeking to contribute to a dynamic coffee house environment while pursuing a managerial role in the future.
Technical Skills:
- Espresso machine operation
- Latte art skills
- Point of Sale (POS) systems
- Coffee brewing techniques
Soft Skills:
- Customer service
- Communication
- Time management
- Teamwork
KPIs (Key Performance Indicators):
- Customer satisfaction rating
- Average service time per customer
- Sales of specialty drinks
OKRs (Objectives and Key Results):
- Increase customer satisfaction by 10% over the next quarter
- Reduce average service time by 5% month-on-month
- Boost sales of specialty coffee drinks by 15% in the next 6 months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Improved customer satisfaction scores by 20% through personalized service and engaging interactions.
- Trained 5 new baristas in coffee preparation techniques, resulting in a 30% reduction in onboarding time.
- Streamlined workflow processes, reducing wait time by 15% during peak hours.
Wrong Example:
- Made coffee every day for customers.
- Worked at a café and did tasks.
- Served drinks and took orders.
