Auto Sales Consultant job description
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What does a Auto Sales Consultant do?
An Auto Sales Consultant is responsible for assisting customers in selecting and purchasing vehicles, guiding them through every step of the car-buying process. This role significantly impacts sales targets and customer satisfaction by providing knowledgeable and personalized service.
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What are the Key Responsibilities of Auto Sales Consultant
- Engage with customers to identify their vehicle needs and preferences.
- Provide detailed information and demonstrations of vehicle features and benefits.
- Facilitate test drives and follow-ups to convert potential leads into sales.
- Negotiate and close sales deals meeting dealership policies and customer needs.
- Prepare sales contracts and ensure paperwork is completed accurately.
- Maintain up-to-date knowledge of dealership inventory and current promotions.
- Build long-term customer relationships to encourage repeat business.
- Assist with showroom presentation and promotional activities.
What are the Skills and Requirements for a Auto Sales Consultant?
- Strong sales and negotiation skills.
- Excellent communication and interpersonal abilities.
- In-depth knowledge of automotive industry and products.
- Customer service oriented with a focus on creating positive experiences.
- Ability to work independently and as part of a team.
What are the KPIs to track for Auto Sales Consultant?
The Auto Sales Consultant's performance is evaluated based on monthly sales targets, customer satisfaction scores, conversion rates of leads to sales, and overall contribution to the dealership's revenue goals.
Sales Targets
Achievement of monthly and quarterly sales quotas.
Customer Satisfaction
Positive feedback and high satisfaction ratings from customers.
Lead Conversion
Effective conversion of leads into successful sales.
Reports to
Sales Manager
Collaborates with
Finance Department, Service Department
Leads
None
Are any specific tools or software required for the Auto Sales Consultant role?
- CRM Software
- Microsoft Office Suite
- Point of Sale Systems
What is the qualification of Auto Sales Consultant?
High School Diploma or equivalent; previous experience in auto sales or customer service preferred.
