How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Experienced waitress with over 5 years in high-paced restaurant environments. Known for exceptional customer service and ability to manage large sections during peak hours. Achieved customer satisfaction ratings of over 90% for consistent quality delivery and upselling skills. Seeking to leverage customer service skills in a new dynamic team at [Desired Restaurant Name].
Technical Skills:
- Point of Sale (POS) Systems
- Food Safety Certification
- Menu Memorization
- Order Pad Optimization
Soft Skills:
- Communication
- Multitasking
- Problem-solving
- Time Management
KPIs (Key Performance Indicators):
- Average table turnover rate
- Customer satisfaction score
- Upselling average
OKRs (Objectives and Key Results):
- Improve customer satisfaction by 15% over six months
- Increase average check amount by 20% by suggesting specials
- Reduce table turnover time by 10% within three months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Delivered exceptional service to over 1000 customers monthly, consistently maintaining satisfaction scores above 90%.
- Successfully managed a busy section during peak hours, increasing section turnover rate by 15%.
- Trained 10 new staff in restaurant protocols and customer service skills, improving efficiency by 30%.
Wrong Example:
- Served food to customers as per their orders.
- Worked in a restaurant environment dealing with customers daily.
- Helped other staff when needed.
