How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated Technical Support Agent with over 5 years of experience in providing top-notch technical assistance and customer service. Specializes in software troubleshooting, network administration, and end-user training. Consistently recognized for enhancing customer satisfaction and achieving 95%+ issue resolution rate, aiming to leverage expertise to help [Company Name] continue its commitment to customer service excellence.
Technical Skills:
- Hardware troubleshooting
- Software installation and configuration
- Network maintenance
- CRM software
- Remote desktop support tools
Soft Skills:
- Effective communication
- Problem-solving
- Time management
- Customer service orientation
- Attention to detail
KPIs (Key Performance Indicators):
- First call resolution rate
- Customer satisfaction score
- Average ticket handling time
OKRs (Objectives and Key Results):
- Improve first-call resolution by 15% in Q1
- Enhance user satisfaction score from 80% to 90% by the end of Q2
- Reduce average response time to below 5 minutes by Q3
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Resolved 150+ technical issues weekly, maintaining a 95% first-call resolution rate and increasing customer satisfaction scores by 20%.
- Implemented a new ticketing system that reduced response time by 30% and improved workflow efficiency.
- Trained a team of 5 new agents, resulting in enhanced customer service as evidenced by a 10% increase in resolution rates.
Wrong Example:
- Handled technical issues over the phone.
- Worked with a ticketing system.
- Helped new hires get started.
