How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated Technical Support professional with over 5 years of experience in providing robust solutions and exceptional customer service. Proven track record of reducing customer complaint resolutions by 40% through effective troubleshooting. Seeking to leverage expertise in IT systems and customer communication to enhance technical support operations at [Company Name].
Technical Skills:
- Troubleshooting
- Remote Desktop Support
- Operating Systems (Windows, macOS, Linux)
- Network Security
- Software Installation
Soft Skills:
- Communication
- Problem-solving
- Patience
- Time Management
- Customer Service
KPIs (Key Performance Indicators):
- Average Time to Resolve Tickets
- Customer Satisfaction Score
- First Call Resolution Rate
OKRs (Objectives and Key Results):
- Improve customer satisfaction by 10% in 6 months
- Reduce ticket resolution time by 15% in one year
- Increase first call resolution rate by 20% in the next quarter
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Resolved over 500 tickets monthly with a 95% customer satisfaction rate.
- Implemented a knowledge management system, reducing average ticket resolution time by 20%.
- Trained a team of 5 newbies, improving team performance efficiency by 30%.
Wrong Example:
- Handled technical problems.
- Answered customer calls.
- Provided support to clients.
