How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Seasoned Support Manager with over 10 years of experience in managing customer service teams and improving systems to enhance user satisfaction. Proven track record in increasing customer retention rates by 20% and reducing response time by 30%. Seeking to leverage strong leadership and communication skills in a dynamic company focused on relationship building and continuous improvement.
Technical Skills:
- CRM Software (Salesforce, Zendesk)
- Data Analysis Tools (Excel, Tableau)
- Support Ticketing Systems
Soft Skills:
- Leadership
- Communication
- Problem-solving
- Time Management
- Team Building
KPIs (Key Performance Indicators):
- Customer Satisfaction Score (CSAT)
- Average Response Time
- First Contact Resolution Rate
OKRs (Objectives and Key Results):
- Increase customer satisfaction by 15% within one year
- Reduce average response time from 24 to 12 hours
- Implement a new CRM system to streamline operations by Q3
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Led a team of 15 support professionals, achieving a 25% increase in customer satisfaction scores.
- Implemented a new ticketing system that reduced response times by 50%, enhancing team efficiency.
- Developed a training program for new hires, resulting in a 30% improvement in first contact resolution rates.
Wrong Example:
- Worked in customer service.
- Helped with support team tasks.
- Managed tickets.
