Service Desk Technician Resume Template (2025)

Service Desk Technician Resume Sample (2025)

Service Desk Technicians play a crucial role in maintaining the smooth operation of IT services by providing timely and effective support to end-users. They are integral to ensuring quick resolution of technical issues and maintaining user satisfaction. The demand for Service Desk Technician roles is projected to grow by 8% in the Middle East region, and the average salary ranges from $30,000 to $45,000 annually. A well-crafted resume is the first step toward showcasing your skills, achievements, and experience to potential employers. Now, we will guide you on how to write a great resume for a Service Desk Technician.

How to Present Your Contact Information

Full name.
Professional email address (avoid unprofessional ones).
Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
Phone number with a professional voicemail.

How to Write a Great Service Desk Technician Resume Summary

Dedicated Service Desk Technician with over 5 years of experience in providing technical support and resolving IT-related issues efficiently. Successfully managed a 20% reduction in ticket resolution time and improved user satisfaction ratings by 15%. Seeking to leverage strong communication and troubleshooting skills to enhance user support and service delivery at XYZ Corporation.

What Skills to Add to Your Service Desk Technician Resume

Technical Skills:

Windows OS troubleshooting
MS Office Suite
Remote desktop support
Active Directory management
ITIL Foundation Certification

Soft Skills:

Communication
Problem-solving
Customer service
Time management
Attention to detail

What are Service Desk Technician KPIs and OKRs, and How Do They Fit Your Resume?

KPIs (Key Performance Indicators):

Average ticket resolution time
User satisfaction score
First contact resolution rate

OKRs (Objectives and Key Results):

Reduce average ticket resolution time by 15% within the first six months
Achieve a user satisfaction score of 90% or higher
Increase first contact resolution rate by 10% year-over-year

How to Describe Your Service Desk Technician Experience

List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.

Right Example:

Resolved over 150 support tickets monthly, leading to a 95% user satisfaction rating.
Implemented a new ticketing system that reduced resolution time by 20%.
Trained new staff on troubleshooting procedures, improving team efficiency by 30%.

Wrong Example:

Fixed computers.
Helped users.
Installed software sometimes.