How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dedicated Order Taker with 3+ years of experience in fast-paced retail and restaurant environments. Proven track record of exceeding customer satisfaction targets through effective communication and attention to detail. Seeking to leverage skills in customer interaction and order accuracy in a dynamic retail setting to enhance the company's service quality and revenue.
Technical Skills:
- Point of Sale (POS) systems
- CRM software
- Inventory management systems
Soft Skills:
- Communication
- Attention to detail
- Time management
KPIs (Key Performance Indicators):
- Order accuracy rate
- Customer satisfaction score
- Average handling time
OKRs (Objectives and Key Results):
- Achieve 95% order accuracy within the next quarter
- Improve customer satisfaction scores by 15% this year
- Reduce average order handling time by 20% over the next six months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Accurately processed an average of 150 customer orders per shift with a 98% accuracy rate, contributing to a 10% increase in customer satisfaction scores.
- Implemented a new ordering procedure that decreased order handling time by 15%, enhancing customer service efficiency.
- Collaborated with a team of 5 to manage peak hours effectively, maintaining excellent service standards.
Wrong Example:
- Handled orders during shifts.
- Responsible for taking orders at the restaurant.
- Worked with other staff members.
