How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dynamic and customer-focused Head Hostess with over 5 years of experience in luxury hospitality settings. Proven track record of enhancing guest satisfaction, optimizing seating arrangements, and training staff to deliver exceptional service. Adept at coordinating large events and managing reservations efficiently. Seeking to leverage expertise to contribute to an elite team focused on delivering unparalleled service.
Technical Skills:
- Reservation software (e.g., OpenTable, Resy)
- Hospitality management system (e.g., Opera)
- Event coordination certification
Soft Skills:
- Excellent communication
- Leadership
- Customer service orientation
- Problem-solving
- Time management
KPIs (Key Performance Indicators):
- Guest satisfaction scores
- Reservation efficiency
- Seating utilization
OKRs (Objectives and Key Results):
- Increase guest satisfaction scores by 15% in one year
- Reduce guest wait time during peak hours by 20%
- Successfully coordinate five large events per month
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Managed reservations using OpenTable, resulting in a 15% improvement in seating efficiency.
- Trained a team of 10 hostesses, achieving a 25% increase in overall guest satisfaction scores.
- Coordinated special events such as weddings and conferences, consistently exceeding client expectations.
Wrong Example:
- Handled seating arrangements.
- Helped guests with their reservations.
- Worked at restaurant events.
