How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Outgoing and customer-focused greeter with over 3 years of experience in enhancing visitor satisfaction through impeccable communication and assistance. Proven track record in improving customer retention by offering personalized services. Seeking to leverage interpersonal skills and enthusiasm to contribute to XYZ Retail's customer experience.
Technical Skills:
- Customer Relationship Management (CRM) software
- Point of Sale (POS) systems
- Visitor Management Software
Soft Skills:
- Excellent communication
- Interpersonal skills
- Conflict resolution
- Time management
KPIs (Key Performance Indicators):
- Visitor satisfaction rating
- Number of customer interactions per shift
- Reduction in wait time for assistance
OKRs (Objectives and Key Results):
- Improve visitor satisfaction score by 10% within the next quarter
- Increase the average number of welcomes per hour by 20% by end of the year
- Reduce visitor wait time by 15% over the next six months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Greeted an average of 200+ customers daily while ensuring quick and friendly service, contributing to a 15% increase in store satisfaction ratings.
- Resolved customer queries and managed complaints, reducing unresolved incident rate by 10%.
- Collaborated with the sales team to assist with inventory restock, improving department order readiness by 20%.
Wrong Example:
- Greeted people.
- Helped customers with questions sometimes.
- Worked well with team.
