How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Dynamic and dedicated Front Office Manager with over 7 years of experience in high-end hospitality environments. Proven track record of enhancing guest satisfaction scores by 20% and reducing staff turnover by 15%. Adept at training front desk staff and implementing innovative procedures to improve the efficiency of daily operations. Seeking to leverage hospitality skills and leadership experience to manage operations at a prestigious hotel.
Technical Skills:
- Proficiency in Hotel Management Software
- Reservation Systems Management
- Customer Relationship Management (CRM)
Soft Skills:
- Leadership
- Communication
- Problem-Solving
- Time Management
KPIs (Key Performance Indicators):
- Guest Satisfaction Score
- Average Check-In Time
- Staff Turnover Rate
OKRs (Objectives and Key Results):
- Improve guest satisfaction scores by 15% in the next quarter
- Reduce average check-in time by 10% in one year
- Implement a new employee training program to improve front desk efficiency
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Led a team of 15 front desk staff to achieve a 95% guest satisfaction score, exceeding company expectations.
- Implemented a new check-in process that reduced wait times by 20%, enhancing guest experience.
- Coordinated with housekeeping and maintenance to ensure readiness of rooms, resulting in a 10% increase in room availability.
Wrong Example:
- Was responsible for the front desk and did a good job.
- Handled guest complaints.
- Managed staff scheduling.
