How to Present Your Contact Information
- Full name.
- Professional email address (avoid unprofessional ones).
- Link to your portfolio, LinkedIn, or relevant online profiles (if applicable).
- Phone number with a professional voicemail.
Highly skilled Desktop Support Engineer with over 5 years of experience in troubleshooting hardware and software issues, deploying and maintaining IT assets, and enhancing user satisfaction. Proven track record in implementing efficient solutions, reducing downtime by 30%, and contributing to IT projects aimed at improving system performance. Seeking to leverage expertise in technical support to contribute effectively in a dynamic IT environment.
Technical Skills:
- Troubleshooting
- System Administration
- Active Directory
- Network Configuration
- Hardware Setup and Maintenance
- Software Installation
- Help Desk Support
Soft Skills:
- Communication
- Problem-Solving
- Time Management
- Customer Service
- Attention to Detail
- Adaptability
KPIs (Key Performance Indicators):
- Average Resolution Time
- Customer Satisfaction Score
- First Contact Resolution Rate
OKRs (Objectives and Key Results):
- Improve system response time by 20% within the next 6 months
- Achieve a customer satisfaction score of 90% in the next quarter
- Reduce average resolution time by 30% over the next year
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Resolved over 150 support tickets monthly, achieving a 95% customer satisfaction rate.
- Implemented a new ticketing system that reduced response time by 20%.
- Provided training to 50+ employees, enhancing their understanding of new software applications.
Wrong Example:
- Worked on tickets.
- Implemented a new system.
- Helped coworkers with IT issues.
