كيفية تقديم معلومات الاتصال الخاصة بك
- الاسم الكامل.
- عنوان بريد إلكتروني احترافي (تجنب العناوين غير المهنية).
- اربط بمحفظتك أو LinkedIn أو ملفات التعريف ذات الصلة عبر الإنترنت (إن وجدت).
- رقم هاتف مع بريد صوتي احترافي.
Experienced Incident Manager with over 7 years of expertise in managing and resolving high-impact IT incidents. Proven track record of reducing incident resolution times by 30% and improving system uptime by 20% through proactive incident response strategies. Seeking to leverage my skills in a dynamic organization to enhance service delivery and operational efficiency.
Technical Skills:
- ITIL Certification
- Incident Management Software
- Root Cause Analysis
Soft Skills:
- Problem-solving
- Communication
- Leadership
KPIs (Key Performance Indicators):
- Reduction in incident resolution time
- Percentage of SLA compliance
- Number of incidents resolved per month
OKRs (Objectives and Key Results):
- Implement a new incident response workflow to reduce resolution time by 15% in the next quarter
- Achieve 95% SLA compliance for all incidents by the end of the year
- Increase proactive incident identification by 20% using AI tools within six months
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Led a team to resolve a critical system outage impacting 10,000 users, reducing outage time from 6 hours to 2 hours.
- Implemented a new incident management process which decreased incident resolution time by 25%.
- Trained 20 staff on incident management best practices, improving response effectiveness by 30%.
Wrong Example:
- Responsible for fixing issues.
- Handled incidents as they occurred.
- Worked on IT incidents.
