كيفية تقديم معلومات الاتصال الخاصة بك
- الاسم الكامل.
- عنوان بريد إلكتروني احترافي (تجنب العناوين غير المهنية).
- اربط بمحفظتك أو LinkedIn أو ملفات التعريف ذات الصلة عبر الإنترنت (إن وجدت).
- رقم هاتف مع بريد صوتي احترافي.
Dynamic and dedicated Customer Service Receptionist with over 5 years of experience in managing front desk operations efficiently. Proven ability to handle inquiries with professionalism and courtesy, leading to a 30% increase in customer satisfaction ratings. Seeking to leverage comprehensive knowledge of office management and customer service skills to contribute to a dynamic team at [Company Name].
Technical Skills:
- Basic Microsoft Office skills
- Familiarity with CRM software
- Telephone and switchboard operation
- Data entry proficiency
- Billing and invoicing
Soft Skills:
- Excellent verbal and written communication
- Strong organizational skills
- Problem-solving abilities
- Time management
- Empathetic listening
- Professional telephone etiquette
KPIs (Key Performance Indicators):
- Number of calls answered per day
- Customer satisfaction rating
- Average response time to customer inquiries
OKRs (Objectives and Key Results):
- Improve customer satisfaction scores by 10% by implementing a feedback system
- Reduce average call waiting time by 15% within the next quarter
- Increase first-contact resolution rate by 20% by the end of the year
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Answered an average of 100 calls per day, resulting in a 95% customer satisfaction score.
- Implemented a new scheduling system that reduced waiting times by 20%.
- Trained 5 new receptionists, improving team efficiency by 30%.
Wrong Example:
- Answered phones and greeted people.
- Worked at the front desk for a while.
- Did filing and helped with customer service.
