كيفية تقديم معلومات الاتصال الخاصة بك
- الاسم الكامل.
- عنوان بريد إلكتروني احترافي (تجنب العناوين غير المهنية).
- اربط بمحفظتك أو LinkedIn أو ملفات التعريف ذات الصلة عبر الإنترنت (إن وجدت).
- رقم هاتف مع بريد صوتي احترافي.
Diligent and detail-oriented Broadband Technician with over 5 years of experience in installing, troubleshooting, and maintaining internet services. Proven track record of achieving 98% customer satisfaction through exceptional technical support and adopting best practices. Seeking a challenging position to leverage my expertise in improving service delivery and client retention.
Technical Skills:
- Fiber optic installation
- Network troubleshooting
- Cable modem configuration
- VoIP setup
- Signal testing equipment
- LAN/WAN protocols
Soft Skills:
- Communication
- Customer service
- Problem-solving
- Time management
- Attention to detail
KPIs (Key Performance Indicators):
- First-time fix rate
- Customer satisfaction score
- Installation completion rate
OKRs (Objectives and Key Results):
- Increase customer satisfaction by 10% by reducing service completion time
- Achieve a 95% first-time fix rate within a year
- Train junior technicians to improve team performance by 20%
List your experience in reverse chronological order. Focus on achievements, responsibilities, and quantifiable outcomes.
Right Example:
- Installed and configured over 200 fiber optic lines, achieving a 98% accuracy rate.
- Reduced average troubleshooting time by 30% through effective diagnosis and utilization of advanced testing equipment.
- Collaborated with a team to improve installation procedures, improving customer satisfaction scores by 15%.
Wrong Example:
- Installed fiber lines with success.
- Fixed problems for customers.
- Worked with another person and helped improve satisfaction.